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Privacy policy

The Limburgs Museum, with its registered office at Keulsepoort 5, 5911 BX Venlo, the Netherlands, is responsible for processing personal data as set out in this privacy policy. The Limburgs Museum prioritizes privacy and the protection of your personal data. For this reason, personal data will be handled with care and processed only for the purposes for which it is obtained. We also attach great importance to transparency. This policy clearly explains how we handle personal data and for what purpose we process it.

Contact details
Keulsepoort 5
5911 BX Venlo
Tel. +31 (0)77 352 2112
www.limburgsmuseum.nl

Personal data that we process
The Limburgs Museum processes your personal data as a consequence of you using our services and/or when you provide us with such data yourself. We process the following personal data:

  • Website visits: internet browser and type of device
  • Newsletter subscriber: e-mail address
  • Ordering e-tickets on the Limburgs Museum’s online store: first name, last name, and e-mail address (optional/not compulsory: street, house number, postcode, and town/city)
  • Booking of museum lessons, group visits, venue hire, and children’s parties: Name and address details, e-mail address, and telephone number

Special and/or sensitive personal data that we process
Our website and/or organization does not intend to collect data on website visitors who are younger than 16, unless they have consent from their parents/guardians. However, we are unable to check whether visitors are over 16 years old. We therefore recommend that parents/guardians supervise their children’s online activity to prevent their children’s data from being collected without the consent of parents/guardians. If you have reason to believe that we have collected the data of someone under the age of 16 years without such consent, please contact us at media@limburgsmuseum.nl and we will then erase the data in question.

Why and on what basis we process personal data
The Limburgs Museum processes your personal data for the following purposes:

  • Optimizing our website using website statistics
  • Sending our digital newsletters
  • Processing your payment (e-tickets)/reservation
    • After ordering e-tickets, you will receive two e-mails with practical information about your visit. After you receive these e-mails, your data will be erased from our system, unless you have signed up for one of our digital newsletters in the meantime.
  • To call or e-mail you in connection with your booking or question

How long we keep personal data
The Limburgs Museum does not keep your personal data longer than is strictly necessary for the purposes as stated in this policy or as is required under the applicable law:

  • Data concerning a payment or reservation must be kept for 7 years for financial processing.
  • We keep an e-mail address for sending digital newsletters until you unsubscribe and no longer wish to receive our newsletter.

Customer Data Platform
If you have subscribed to one of the digital newsletters of the Limburgs Museum, a profile based on the data you have disclosed will be created for you in CM.com’s Customer Data Platform. This allows us to send you newsletters that match your interests and preferences. You can unsubscribe at any time. Your profile will also disappear from the Customer Data Platform.

Sharing your personal data with third parties
The Limburgs Museum discloses personal data to third parties if this is necessary for the performance of our agreement with you or in order to comply with a legal obligation. CM is used to send the newsletter, and Global Tickets is used to send e-tickets. Our website is maintained by Total Design.

Cookies
We use cookies to personalize content and advertisements, to provide social media functions, and to analyse our website traffic. We also share information about your use of our site with our social media, advertising, and analytics partners. These partners may combine this data with other information you have provided to them or which they have collected based on your use of their services.

Accessing, rectifying, or erasing data
You have the right to access, rectify, and erase your personal data. You also have the right to withdraw any consent you have given to us to process your data or to object to your personal data being processed by the Limburgs Museum. In addition, you have the right of data portability. This means that you can submit a request to us to send the personal data that we have in your computer file to you or to another organization that you specify.

You can send a request for access to, rectification of, erasure of, and data portability of your personal data or for the withdrawal of your consent or the submission of an objection to the processing of your personal data to Limburgs Museum, Keulsepoort 5, 5911 BX Venlo, the Netherlands or media@limburgsmuseum.nl. To be sure that you are the person who has requested access, we ask you to send a copy of your ID with the request. On this copy, please black out your passport photo, the MRZ (machine readable zone, the strip with numbers at the bottom of the passport), your passport number, and, if applicable, your Citizen Service Number (Burgerservicenummer, BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks at the latest. The Limburgs Museum would also like to point out to you that you have the option of lodging a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

How we keep your personal data secure
The Limburgs Museum takes data protection seriously and implements suitable measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you feel that your data is not secure or there are signs of misuse, please contact us at media@limburgsmuseum.nl.

Camera surveillance at Limburgs Museum
The Limburgs Museum is responsible for processing personal data obtained by means of camera surveillance at the aforementioned locations. Please see our contact details below. Several visible cameras are located on, around, and in the buildings. The presence of the cameras is shown on site by means of stickers, signs, or other notices. The cameras present are intended to monitor our property and the property of third parties, as well as to increase the general and social safety of persons present in and around the building and to protect the buildings. The data processing that takes place as a result is necessary for the safeguarding of the legitimate interests of the Limburgs Museum to protect property and persons. Only authorized persons have access to the camera images. The camera images are kept for a maximum of 30 days before they are automatically erased, unless an emergency has occurred. In this case, the images are erased when they are no longer needed in the connection with the emergency. In the event of an emergency, the camera images can, within the relevant legislative framework, be made available to the police and judicial authorities to support a report of a criminal offence. The camera images will not be shared with other third parties, unless there is a legal or other obligation to do so. The camera images may possibly be stored on servers located outside the Limburgs Museum. If this is the case, the Limburgs Museum will ensure that your privacy is safeguarded prior to the transfer.

Changes
The Limburgs Museum may make changes to this privacy policy. Changes will be published on this website.

Date of most recent amendment: 15 February 2022.