Welcome to the Limburgs Museum!

The museum is doing everything it can to host its visitors safely. This has led to such measures as adapting the route through the museum and everyone is requested to book a time slot in advance. Such e-tickets with time slot can be purchased in our webshop. More information?

Frequently asked questions

This page provides answers to the most frequently asked questions.

What are the opening hours and ticket prices?
Please see this page for the opening hours and ticket prices.

Why are time slots being used?
In order to allow museums to safely reopen, the Dutch Museums Association (Museumvereniging) has created a protocol according to the guidelines set by the RIVM, the Dutch National Institute for Public Health and the Environment. The Limburgs Museum is adhering to these guidelines. This means that we need to know who is in the museum at any given moment, as well as that we need to regulate the number of visitors. For your safety and that of our staff, everyone is requested to book a time slot in advance.

Which other measures is the Limburgs Museum taking? And what is expected of me as a visitor?
For a complete overview of the measures taken, please visit this page.

I would like to make a booking for a group. Is that possible?
From the present day on, museum classes can once again be booked for the 2020/2021 school year. Of course we will be adhering to all safety measures related to the novel corona virus. Unfortunately, other special events, including those with groups, cannot be booked until further notice.

I missed my time slot. Can I still visit the museum?
Within the three-hour period that your ticket is valid, you may visit the museum. After this three-hour period, your ticket will no longer be valid.

I already have an e-ticket, regular ticket or free ticket, but without a time slot. Do I still have to make a reservation?
In that case, please go to the ‘Other’ option in the webshop. Please be sure to always take along the e-ticket, regular ticket or free ticket without the time slot (which you purchased or were given) to the museum. This will serve as your ticket, in combination with the e-ticket for your time slot.

Until what time can I purchase an e-ticket?
If still available, e-tickets may be purchased at any given time prior to the start of a time slot.

I have a Museum Pass (Museumkaart). Do I still need to order an e-ticket with time slot?
Yes, we request every museum visitor to book a time slot. Please do not forget to bring along your Museum Pass, which must be scanned at the ticket desk.

This also applies to visitors with a Friends of Limburgs Museum card (Vriendenpas), an ICOM membership card, a CJP card (i.e. Euro <26 youth card) or a free ticket due to Business Club membership.

The e-tickets on the intended date are sold out. What should I do?
Unfortunately, this does mean that the museum cannot be visited then, unless someone cancels their e-ticket(s) for that day. These will then be resold in the webshop.

Can I visit the Museum Café without an e-ticket?
Yes, the Museum Café can also be visited by people without a ticket for the museum. You must take into account the maximum number of guests. In addition, we ask you - in accordance with the guidelines of the RIVM - to leave your contact details with us.

I am experiencing health issues on the day I had planned to visit. Can I change my e-ticket date?
We cannot refund tickets. You can, however, purchase a new e-ticket in our webshop and allow us to credit the previously purchased one to your account. To do so, please use the crediting form which you can download here.

If I have any questions about e-tickets or their purchase, who should I get in touch with?
You can reach us Monday through Friday from 9 a.m. until 5 p.m., and on Saturday and Sunday from 11 a.m. until 5 p.m. Alternatively, you can consult our website.
Telephone: +31(0)77 353 2112
Email: info@limburgsmuseum.nl