The Limburgs Museum has reopened!

The Limburgs Museum can once again be visited during its usual opening hours. The museum is doing everything it can to host its visitors safely. This has led to such measures as adapting the route through the museum and everyone having to purchase e-tickets with a corresponding time slot. Such e-tickets with time slot can be purchased in our webshop. More information?

Frequently asked questions

This page provides answers to the most frequently asked questions.

What are the opening hours and ticket prices?
Please see this page for the opening hours and ticket prices.

Why are time slots being used?
In order to allow museums to safely reopen, the Dutch Museums Association (Museumvereniging) has created a protocol according to the guidelines set by the RIVM, the Dutch National Institute for Public Health and the Environment. The Limburgs Museum is adhering to these guidelines. This means that we need to know who is in the museum at any given moment, as well as that we need to regulate the number of visitors. For your safety and that of our staff, we are only selling e-tickets with time slots online.

Why must I pay a €1 administration fee?
Due to the increased number of e-tickets we will be selling, and the fact that these incorporate time slots, higher costs are charged per e-ticket sold. These costs are being offset by the €1 administration fee.

Which other measures is the Limburgs Museum taking? And what is expected of me as a visitor?
For a complete overview of the measures taken, please visit this page.

I would like to make a booking for a group. Is that possible?
No, unfortunately we currently cannot welcome groups.

I missed my time slot. Can I still visit the museum?
Within the three-hour period that your ticket is valid, you may visit the museum. After this three-hour period, your ticket will no longer be valid.

I already have an e-ticket, regular ticket or free ticket, but without a time slot. Do I still have to make a reservation?
In that case, please go to the ‘Other’ option in the webshop. Please be sure to always take along the e-ticket, regular ticket or free ticket without the time slot (which you purchased or were given) to the museum. This will serve as your ticket, in combination with the e-ticket for your time slot.

Until what time can I purchase an e-ticket?
If still available, e-tickets may be purchased at any given time prior to the start of a time slot.

I have a Museum Pass (Museumkaart). Do I still need to order an e-ticket with time slot?
Yes, every museum visitor must book a time slot. In the webshop, you will only need to pay the €1 administration fee to book a time slot. Please do not forget to bring along your Museum Pass, which must be scanned at the ticket desk.

This also applies to visitors with a Friends of Limburgs Museum card (Vriendenpas), an ICOM membership card, a CJP card (i.e. Euro<26 youth card) or a free ticket due to Business Club membership.

The e-tickets on the intended date are sold out. What should I do?
Unfortunately, this does mean that the museum cannot be visited then, unless someone cancels their e-ticket(s) for that day. These will then be resold in the webshop.

My ticket states it includes a refreshment (inclusief consumptie). What does this entail?
At the museum we would like to treat you – free of charge – to a cup of coffee or tea, or a glass of fruit-flavoured squash (ranja).

Can I visit the Museum Café without an e-ticket?
No you cannot. For the time being, the Museum Café will only be open to visitors to the museum during the time slot of their e-ticket. This is intended to keep visitor numbers, including in the Museum Café, at workable levels. So if you have an e-ticket with a time slot, you will not need to make a reservation for the Museum Café.

I am experiencing health issues on the day I had planned to visit. Can I change my e-ticket date?
We cannot refund tickets. You can, however, purchase a new e-ticket in our webshop and allow us to credit the previously purchased one to your account. To do so, please use the crediting form which you can download here.

If I have any questions about e-tickets or their purchase, who should I get in touch with?
You can reach us Monday through Friday from 9 a.m. until 5 p.m., and on Saturday and Sunday from 11 a.m. until 5 p.m. Alternatively, you can consult our website.
Telephone: +31(0)77 353 2112