Frequently asked questions
Questions about visiting
We ask our visitors to book a time slot in advance to ensure a spot on the desired day and time.
To be sure of a spot on the desired day and time, we recommend you book a time slot in advance via our online ticketshop. If there are still enough spots available, you can of course also purchase a ticket at our ticket desk.
In the unlikely event that you are late, you can still enter the museum. There is no maximum length of time for your visit to the museum.
We recommend visitors to book a time slot in advance. If you have a ticket without a time slot, select the option 'Other' in our online store. Please make sure to take your e-ticket, regular ticket, or free ticket without the time slot with you to the museum. This is your admission ticket, in combination with the e-ticket for your time slot.
You can purchase an e-ticket at any time before the start of the time slot. You can also purchase an e-ticket at the desk if they are still available. This is often the case. Otherwise, you can purchase one for the next time slot which is no more than 30 minutes later.
Yes, you still need to book a time slot. Please do not forget to bring along your Museum Pass, which must be scanned at the ticket desk. This also applies to visitors with a Friends of Limburgs Museum card (Vriendenpas), a VIP card holder of the Vriendenloterij, an ICOM membership card, a CJP card, or a free ticket due to Business Club membership.
For questions about e-tickets please contact Global Tickets, our ticket supplier. You will find their contact details via the pink button in our webshop.
To check whether your belongings have been found in the museum, please contact us via our general telephone number on +31 (0)77 352 2112. If there are any contact details on the lost property, we will use them to contact the owner. Lost property remains in our possession for three months and is then disposed of or donated to charity.
Yes. Please feel free to use the coat stands and lockers. Coats and bags may not be taken into the museum.
No. Pets are not allowed. Guide dogs and assistance dogs are an exception.
Yes. You may take photos in the museum for non-commercial purposes, and as long as you do not use lamps and flash equipment that are harmful to the museum objects. Warm LED lighting is permitted. If you are taking photos for commercial purposes, please request consent in advance at email@example.com.
Yes. Our Museum Café is at the centre of the museum and our Museum Shop is near the reception desk. You don’t need an admission ticket to enter the Museum Shop. Please visit this page for more information on our Café and Shop.
Questions about accessibility
The Limburgs Museum is easy to reach by public transport. The museum is situated right opposite the NS (Dutch Railways) railway station and the bus station in Venlo.
The museum does not have its own parking facilities. See this page to view the locations of paid parking spaces.
Yes. We have special facilities for disabled people such as lifts, special toilets and a gentle slope to the entrance. The Limburgs Museum is a Libergo certified location.
Yes. We have a limited number of wheelchairs available for hire. Our reception staff would be happy to help you.
Due to the limited space in parts of the museum, high visitor numbers, and concerns for the safety of our collection, mobility scooters are not permitted in the museum. If you are physically able to, please use one of our hire wheelchairs instead. If that is not an option, please feel free to contact us.
Questions about corona
You can change your ticket to a different day by purchasing a new ticket in our online store. The payment made for your old ticket will be refunded via our refund form. Click here to download the form. Mocht je door omstandigheden niet in de gelegenheid zijn om jouw aangekochte tickets op een later moment te gebruiken, dan vinden wij dat uiteraard erg jammer. We bieden in dit geval een restitutie van de gekochte tickets aan. Stuur hiervoor een mail naar firstname.lastname@example.org en geef duidelijk aan om welke ticketbestelling het gaat.
Questions about the museum
The museum stands on a spot where the city walls and fortifications of the City of Venlo were located over centuries. After the fortifications were demolished in 1870, the site was used as a marshalling yard for private railway companies. The oldest remaining filling station can also be found on the south side of the museum. This Esso filling station was built in 1933. The history of the site was an important source of inspiration for the architect Jeanne Dekkers in the creation of her design for the museum.
The present building of the Limburgs Museum was built in 2000. The entrance area was renovated in 2021 in order to make the museum even more accessible.